Privacy Policy
Last Updated: September 6, 2026
New Hope Alive, Inc. (“NHA,” “we,” “us,” or “our”) respects the privacy of the individuals, families, community members, partners, volunteers, donors, and other visitors who interact with our organization and website. This Privacy Policy explains how we may collect, use, protect, and share information when you visit newhopealiveinc.org, communicate with us through the website, or otherwise interact with our online services.
1. Information We Collect
We may collect information that you voluntarily provide when you contact New Hope Alive, Inc., submit a website form, request information or assistance, register for an event or program, subscribe to communications, make an inquiry, volunteer, donate, or otherwise communicate with us. Depending on the interaction, this information may include your name, email address, telephone number, mailing address, organization or affiliation, and information you choose to provide about your inquiry or service needs.
Our website and the technology used to operate it may also automatically collect limited technical information, such as browser type, device information, IP address, pages visited, referring pages, and general website usage information. This information may be used to operate, secure, maintain, and improve our website and understand how visitors use it.
2. How We Use Information
New Hope Alive, Inc. may use information collected through our website and online communications to respond to inquiries and requests; provide information about programs, services, events, and resources; facilitate referrals and resource navigation; communicate with participants, volunteers, donors, partners, and community members; process authorized registrations, donations, or other transactions; improve our programs, outreach, and website; maintain organizational records; protect the security and integrity of our systems; and comply with applicable legal, contractual, funding, or regulatory requirements.
New Hope Alive, Inc. does not sell personal information.
3. Website Forms and Requests for Assistance
Information submitted through general website forms or email should be limited to information reasonably necessary for your inquiry. Please do not submit highly sensitive personal information—such as Social Security numbers, financial account credentials, medical records, or other confidential documents—through a general contact form or ordinary email unless NHA has specifically instructed you to use an authorized method for that purpose.
When information is required for a particular NHA program or service, we may provide a separate form, secure system, consent process, privacy notice, or other appropriate method for collecting that information.
4. How We Share Information
New Hope Alive, Inc. may share information when reasonably necessary to operate our programs and services, respond to requests, coordinate referrals, work with authorized service providers or community partners, comply with funding or contractual requirements, protect individuals or the organization, or comply with applicable law.
When appropriate, information may be shared with service providers, government agencies, healthcare or social-service partners, funders, technology providers, or other organizations involved in delivering or supporting services requested by an individual.
We seek to limit the information shared to what is reasonably necessary for the applicable purpose. Where consent, authorization, or another legal basis is required, NHA will follow the applicable requirements.
NHA does not sell personal information for monetary consideration.
5. Third-Party Services and Links
Our website may contain links to websites, platforms, resources, or services operated by third parties, including government agencies, healthcare organizations, community partners, social media platforms, donation or payment services, and other service providers.
When you leave the NHA website or interact directly with a third-party service, that organization's privacy practices and terms may apply. New Hope Alive, Inc. is not responsible for the privacy practices, security, or content of websites and services that we do not operate.
We encourage visitors to review the privacy policies of third-party websites or services before providing personal information.
6. Cookies, Analytics, and Website Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, and user experience. We may also use analytics tools or services provided through our website platform to better understand how visitors interact with the site.
These technologies may collect information such as browser type, device type, general location derived from an IP address, pages visited, and website interaction information.
Visitors may be able to manage certain cookies through their browser settings or through privacy and cookie controls made available on the website, where applicable.
7. Data Security
New Hope Alive, Inc. takes reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, use, disclosure, alteration, or loss.
However, no website, electronic communication, or information system can be guaranteed to be completely secure. Visitors should therefore use appropriate caution when transmitting information electronically and should not submit highly sensitive information through general website forms or ordinary email unless specifically instructed to do so through an authorized method.
8. Data Retention
New Hope Alive, Inc. may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, administer programs and services, maintain appropriate organizational records, meet contractual or funding requirements, resolve disputes, and comply with applicable legal or regulatory obligations.
Retention periods may vary depending on the nature of the information, the program or service involved, and applicable requirements.
9. Children’s Privacy
New Hope Alive, Inc. provides programs and services that may serve children, youth, and families. However, this general website is not intended to collect personal information directly from children without appropriate involvement or authorization from a parent, legal guardian, or other authorized adult when such authorization is required.
For youth programs or services that require information about a minor, NHA may use separate registration forms, consent procedures, enrollment systems, or other appropriate processes designed for that specific program.
10. Your Privacy Choices and Requests
You may contact New Hope Alive, Inc. to ask questions about personal information you have provided to us, request that inaccurate information be corrected, or request deletion of information where appropriate and permitted by applicable requirements.
Certain information may need to be retained for legitimate organizational, contractual, funding, legal, regulatory, or recordkeeping purposes. Accordingly, not every request for deletion can necessarily be fulfilled.
You may also choose not to provide certain information; however, doing so may limit our ability to respond to a request, process a registration, or provide certain programs or services.
11. Email and Communications
If you provide your email address or other contact information to New Hope Alive, Inc., we may use it to respond to your inquiry, provide requested information, communicate about programs or services in which you participate or express interest, or share relevant organizational updates.
Where applicable, individuals may request to stop receiving nonessential promotional or informational communications from NHA. Communications necessary for an active program, service, transaction, safety matter, or other legitimate organizational purpose may still be sent when appropriate.
12. Changes to This Privacy Policy
New Hope Alive, Inc. may update this Privacy Policy periodically to reflect changes in our programs, services, website practices, technology, legal requirements, or organizational operations.
When material changes are made, we may update the “Last Updated” date displayed at the top of this page. We encourage visitors to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or New Hope Alive, Inc.’s handling of information, please contact us:
New Hope Alive, Inc.
Email: admin@newhopealiveinc.org
Website: newhopealiveinc.org
For privacy or security concerns, please do not include Social Security numbers, financial account credentials, medical records, or other highly sensitive information in an ordinary email.